Return & Refund Policy

Sales Policy for Ahad Water Factory in Medina

First: Payment terms

• It is being sold for cash Upon delivery or via Bank transfer to the factory account.
• The forward sale system is not used at all..
• Required: Receive full invoice value in bank account or cash before starting to prepare the order.

Second: Preparing and delivering the order

• The order is being prepared after confirming receipt of the amount on the factory's official account.
• The order preparation and delivery period is within 5 working days. Friday is not counted as a working day..
• The customer will be contacted to confirm the delivery date once the order is ready..

Third: Bank transfer details

• The customer must send a copy of the bank transfer notification via WhatsApp or email)to confirm the start of the processing process..
• Bank transfer to the account of Ahad Water Factory .Fourth: Cancellation Policy

• If the customer requests to cancel the order after the bank transfer, the case will be handled according to the factory’s cancellation and refund policy (administrative fees will be deducted).

Fifth: Working hours

• Applications and confirmations are received from Saturday to Thursday, from (9)amto (5 p..
• Friday is an official holiday and is not counted as a working day..

Sixth: Communication

• All requests or inquiries are made via:
  • Phone: (966595946306)
  • WhatsApp: (966570300600)
  • Email: ([email protected])